Getting started
How do I get started?
Submit the application — it takes about three minutes and nothing is due up front. We verify your Georgia master license and each store's location license against the official GLC approved list, review your locations, and reply within 24 hours with your next step — your setup invite arrives by email.
Am I eligible?
Redema is for licensed Georgia Class B COAM location owners and operators. The application requires your business details, your Georgia master license number, and each store's location license number — all verified against the official GLC approved list.
Do I need special hardware?
Just a compatible iPad you provide. Download the Redema Clerk app, enter your enrollment code, and complete self-setup in minutes. Redema does not sell or ship hardware.
How long until my location is live?
The application takes about three minutes. Once approved, setup on your own iPad is self-service in minutes, and our team walks your clerks through their first loads.
Do my clerks need training?
The clerk terminal is built to be learned in one shift: scan the ticket, confirm the amount, done. Onboarding and clerk training are included with every subscription — no train-the-trainer fees.
Can I run multiple locations?
Yes — one dashboard covers every location, each with its own enrolled iPads, clerks, and reporting. Pricing is $399/month for the first location and $249/month for each additional.
Pricing & fees
How much does Redema cost?
$399/month for the first location and $249/month for each additional location — flat, published, and never a percentage of machine revenue. Redema sells software subscriptions only; stores provide their own compatible iPads.
Do you take a percentage of my machine revenue?
Never. Redema is a technology provider with a flat subscription. We take 0% of machine revenue, no per-card fees, no per-redemption fees, and no revenue share with anyone.
What does it cost the player?
Redema does not charge players a card activation fee, transaction fee, load fee, or reload fee for ordinary redemption. Cardholder terms from the issuing partner still apply to the prepaid card itself.
Is there a payment due when I apply?
No. The application is free and nothing is billed up front — we verify your license and follow up to get you set up.
Is there a contract or early-termination fee?
No long-term contract. Redema is month-to-month — cancel anytime, effective at the end of your billing period, with no early-termination fee.
Compliance & the law
Is this legal in Georgia?
Redema is built specifically for Georgia's Class B COAM noncash-redemption rules (HB 353). Winnings are redeemed as a digital gift-card balance — never cash. Redema is an independent technology provider and is not affiliated with the Georgia Lottery Corporation. Nothing on this site is legal advice.
What changed on July 1, 2026?
Under HB 353, every Georgia Class B location is now required to have a redemption system in place that loads winnings onto a gift card — in digital form, straight to the player's wallet — alongside replays and lottery products. That system is exactly what Redema provides.
Who regulates COAMs in Georgia?
The Georgia Lottery Corporation administers the COAM program. Official rules, FAQs, license rosters, and forms live at gacoam.com — that's also the source we sync license data from.
Can a balance be loaded at a different store than where it was won?
No. Under Georgia's rule (HB 353), a balance is loaded at the location where the winning ticket was printed.
What records do I get for a GLC inspection?
Every load and redemption produces a receipt, recorded automatically and kept for 5+ years. When an inspector asks, the records are already organized the way the question is asked.
Players & cards
What does the player actually get?
A digital gift-card balance in the Redema app, loaded at the counter in seconds. They can spend it with a virtual prepaid Visa® card — in Apple Pay or Google Pay — anywhere debit cards are accepted.
How fast are winnings available?
Instantly. The moment your clerk validates the winning ticket on the Redema iPad, the winnings load to the player's gift-card balance.
Does the player need a smartphone?
The player app runs on iOS and Android, and the balance itself is tied to the player's phone number — the QR code at the counter does the rest.
What if a player loses their phone?
The balance is tied to their phone number, not the device. Signing in on a new phone with the same number restores their balance and card — nothing is stored only on the handset.
Can the card be used at an ATM?
No. Cash access is disabled on the card by design — it works for purchases anywhere debit cards are accepted, subject to the issuer's cardholder terms.
Does the balance expire between visits?
The Redema balance is persistent and reloadable — every new win loads to the same wallet, visit after visit, with no reload fee. Issued prepaid cards carry the issuer's own cardholder terms.
What happens to wins under $10?
They still load to the player's gift-card balance immediately — nothing is lost or held back. Converting the balance onto the virtual prepaid Visa card starts at $10, so smaller wins simply keep accruing in the wallet until the balance gets there.
Can the balance be used for replays?
Yes. A player's balance can be used as play credit at your counter — keeping value on your floor — or converted to the virtual prepaid Visa gift card. Both paths run on the same ledger.
Can players check their balance?
Any time, in the Redema app — balance, card, and a receipt for every load and redemption. No guessing at the counter.
