Terms of Service

Last updated: June 21, 2026 · Effective on acceptance

1. Agreement & acceptance

These Terms of Service ("Terms") are a binding legal agreement between Redema ("Redema," "we," "us," or "our") and the business that registers for, accesses, or uses the Redema platform ("you," "Operator," or "Customer"). By clicking to accept, signing an order, creating an account, installing or using any part of the Service, or permitting your personnel to do so, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy, each incorporated by reference. If you do not agree, do not access or use the Service.

If you accept on behalf of an entity, you represent that you are authorized to bind that entity, and "you" refers to that entity.

2. Definitions

Service / Platform

The Redema software and services, including the player application, the clerk terminal application, the operator dashboard, the supporting ledger, related APIs, documentation, and any configured devices we supply.

Operator

The licensed business that subscribes to the Service for one or more Locations.

Location

A physical site operating licensed Class B Coin-Operated Amusement Machines ("COAM") in Georgia for which the Service is enabled.

Clerk / Personnel

Any employee, contractor, or agent the Operator authorizes to use the Service, including staff who operate the clerk terminal.

Player

An individual who redeems winnings through the Service into a noncash digital prize balance.

Prize Balance

A noncash, recorded balance representing redeemed winnings, usable only as described in Section 11.

Card

A virtual prepaid card issued by a third-party licensed issuing partner and made available to a Player through the Service.

Issuing Partner

The third party (and its sponsor bank and card network) that issues, processes, and is responsible for the Card.

3. What Redema is — and is not

Redema provides software that enables licensed Georgia Class B COAM Locations to record and redeem player winnings as a noncash digital Prize Balance. Redema is a technology provider only.

You acknowledge and agree that Redema is not, and does not act as: (a) a bank, money services business, money transmitter, or payment institution; (b) the issuer of any Card; (c) a custodian of funds; (d) the Georgia Lottery Corporation or any government body, and Redema is not affiliated with, endorsed by, sponsored by, or acting on behalf of the Georgia Lottery Corporation; (e) a master license holder, location license holder, distributor, or operator of any COAM; (f) your employer, partner, joint venturer, or agent; or (g) a provider of legal, regulatory, tax, accounting, or compliance advice. Nothing in the Service or on our website constitutes such advice, and no statement by Redema creates any guarantee of legality, approval, eligibility, or outcome.

4. Eligibility & authority

You represent and warrant, on a continuing basis, that: (a) you are a business duly organized and in good standing; (b) you and each applicable Location hold, and will maintain, every license, permit, registration, and approval required to operate COAM and to redeem winnings in Georgia; (c) the license numbers and information you provide are true, accurate, current, and yours to provide; (d) you are authorized to enter into these Terms; and (e) your use of the Service will not violate any law or any agreement to which you are bound. We may verify your information and may refuse, suspend, or terminate the Service if any representation is or becomes untrue.

5. Accounts, enrollment & security

You must provide accurate registration information and keep it current. You are responsible for configuring permissions and for all activity occurring under your account, your Locations, your devices, and your Clerks' credentials and enrollment codes — whether or not authorized by you. You will keep credentials confidential, restrict access to authorized Personnel, and notify us promptly of any suspected compromise. We are not liable for any loss arising from your failure to secure your account or devices.

6. Operator & clerk responsibilities

You are solely responsible for the conduct of your business, your Locations, and your Personnel, and for how the Service is used at your Locations. Without limiting the foregoing, you are responsible for:

• training, supervising, and controlling your Clerks and all Personnel, and for all of their acts and omissions;
• validating tickets, verifying eligibility, and ensuring every redemption you process is lawful, legitimate, and properly authorized;
• preventing, detecting, and remedying any misuse, abuse, fraud, collusion, error, or unlawful activity by your Personnel, Players, or third parties;
• complying with all applicable laws and your own licensing conditions in connection with every use of the Service; and
• maintaining your own records and exercising independent judgment about each transaction.

Redema does not supervise, direct, or control your Personnel and does not monitor, review, or approve individual transactions for legality. Any misuse or abuse of the Service — including any attempt to obtain cash, evade the noncash design, or violate COAM law — is the sole responsibility of the person who engaged in it and of the Operator, and not of Redema. The Service provides tools (such as validation prompts, flags for review, and an append-only ledger), but those tools do not transfer responsibility to Redema and are not a guarantee against misuse.

7. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. Violation of the Acceptable Use Policy is a material breach of these Terms and may result in immediate suspension or termination without refund, in addition to any other remedy available to us.

8. Regulatory compliance

The Service is designed to support compliant, noncash prize redemption, but you — not Redema — are responsible for determining whether your specific use is lawful and for maintaining compliance with all applicable laws, rules, regulations, license conditions, and guidance, including those administered by the Georgia Lottery Corporation. Redema makes no representation, warranty, or guarantee that the Service, or your use of it, complies with, is approved under, or satisfies any law or regulatory requirement. Program availability may be subject to applicable approvals, and regulatory positions may change; you are responsible for monitoring and adapting to them. If any authority questions, restricts, or prohibits your activity, that is a matter between you and that authority, and you will not hold Redema responsible.

9. Fees, billing, trial & refunds

• Subscription. You agree to pay the subscription fee of $99 per Location per month (or the price stated at checkout or in your order), billed in advance and automatically renewing each month until cancelled. We never charge a percentage of machine revenue and do not share revenue with brokers or licensees.
• Trial. Where a 30-day trial is offered, your first monthly subscription charge is collected at signup and is refundable only if you cancel within 30 days of activation, and only as to that first subscription charge. After the trial period, charges are non-refundable except where required by law.
• Devices. One-time hardware charges for a configured terminal are non-refundable once the device has shipped, except as required by law, and are subject to Section 10.
• Taxes. Fees are exclusive of taxes; you are responsible for all applicable taxes other than taxes on our net income.
• Authorization & collection. You authorize us and our payment processor to charge your designated payment method for all fees. If a charge fails, we may retry, suspend the Service, and charge reasonable costs of collection. You will not initiate a chargeback without first contacting us in good faith; improper chargebacks are a breach of these Terms.
• Changes. We may change fees on prospective notice; continued use after the effective date constitutes acceptance.

10. Devices & hardware

The clerk terminal runs on iPad. You may use a compatible device you own or order a configured device from us. Unless stated otherwise in writing, devices we supply are provided for use with the Service; risk of loss passes to you on delivery; and you are responsible for their care, security, lawful use, and any loss or damage. Devices, operating systems, and third-party app stores are outside our control and subject to their own terms; we are not responsible for them. We may provide updates or require minimum device or software versions.

11. The prize balance & the card

A Prize Balance is a noncash record made available through the Service. Spending from a Prize Balance occurs through a virtual prepaid Card issued by the Issuing Partner. Redema does not issue, fund, hold, or guarantee the Card or any balance, and is not responsible for the acts, omissions, solvency, decisions, fees, holds, declines, disputes, or availability of the Issuing Partner, its sponsor bank, or any card network. Use of a Card is governed by the cardholder terms of the Issuing Partner, which control as to the Card. The Card provides no ATM access and no cash access. Card brand marks are the property of their respective owners.

12. No cash; prohibited conduct

The Service is strictly noncash. No cash, change, or currency is provided through the Service. You, your Personnel, and Players must not use, attempt to use, or assist anyone in using the Service to: obtain cash or currency; convert a Prize Balance to cash; move funds between persons; circumvent or defeat the noncash design or any control; engage in money laundering, fraud, or any other unlawful activity; or take any action prohibited by the Acceptable Use Policy or by law. Any such conduct is strictly prohibited, is the responsibility of the person engaging in it and of the Operator, and may be reported to authorities. Redema has no obligation to monitor for such conduct and bears no liability for it.

13. Third-party services

The Service relies on third parties, including the Issuing Partner and its sponsor bank, card networks, payment processors, hosting and infrastructure providers, communications providers, device manufacturers, and app stores. Those services are provided by the respective third parties under their own terms, and Redema is not responsible or liable for them, their availability, or their acts or omissions. Your dealings with any third party are solely between you and that party.

14. License & restrictions

Subject to these Terms and your payment of fees, Redema grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during your subscription, solely for your internal business use at enrolled Locations. You will not, and will not permit anyone to: copy, modify, or create derivative works of the Service; reverse engineer, decompile, or attempt to derive source code; rent, lease, sell, sublicense, or provide the Service to third parties; remove proprietary notices; access the Service to build a competing product; probe or test vulnerabilities or breach security; introduce malicious code; or use the Service beyond the scope granted. All rights not expressly granted are reserved.

15. Intellectual property

Redema and its licensors own all right, title, and interest in and to the Service, including all software, designs, brand, trademarks, and content, and all related intellectual property. These Terms grant no ownership rights. Feedback you provide may be used by us without restriction or obligation. "Redema" and our logos are our marks; other marks are the property of their owners.

16. Data & privacy

Our handling of information is described in our Privacy Policy. As between you and Redema, you are responsible for your collection, configuration, and handling of any Player or personal information at your Locations and for providing any required notices and obtaining any required consents. You will comply with all applicable privacy and data-protection laws.

17. Service availability & changes

We strive to keep the Service available but do not guarantee uninterrupted, error-free, or secure operation. We may modify, suspend, or discontinue features, in whole or in part, at any time, and may perform maintenance. We are not liable for any unavailability, delay, data loss, or change. Beta or preview features are provided "as is" and may be changed or removed.

18. Disclaimers of warranties

The service, including all software, devices, content, and any prize balance or card functionality, is provided "as is" and "as available," with all faults, and without warranties of any kind. To the maximum extent permitted by law, Redema and its suppliers and licensors disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement, and any warranties arising from course of dealing or usage of trade.

Redema does not warrant that the service will meet your requirements; that it will be uninterrupted, timely, secure, or error-free; that results, redemptions, or records will be accurate or reliable; or that the service or your use of it is or will be lawful, compliant, approved, or permitted by any authority. No advice or information, whether oral or written, obtained from Redema creates any warranty not expressly stated here.

19. Limitation of liability

To the maximum extent permitted by law, Redema and its officers, directors, employees, agents, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business, data, or anticipated savings, or for any business interruption, regulatory action, fine, penalty, license loss, or third-party claim, arising out of or relating to the service or these terms, whether based in contract, tort (including negligence), strict liability, or any other theory, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the total aggregate liability of Redema arising out of or relating to the service or these terms will not exceed the amount of subscription fees actually paid by you to Redema for the service in the three (3) months immediately preceding the event giving rise to the claim. Multiple claims do not enlarge this limit. These limitations apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some may not apply to you; in that case, our liability is limited to the greatest extent permitted by law.

20. Indemnification

You will defend, indemnify, and hold harmless Redema and its officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, demands, suits, actions, investigations, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your or your Personnel's or Players' use or misuse of the Service; (b) your breach of these Terms, the Acceptable Use Policy, or any representation or warranty; (c) your violation of any law or license condition, including COAM and gaming regulation; (d) any redemption, ticket, or transaction you process; (e) any act or omission of your Personnel; (f) any dispute between you and a Player, employee, regulator, licensor, or third party; or (g) your data or content. We may, at our option, control the defense of any matter subject to indemnification, and you will cooperate. This Section survives termination.

21. Assumption of risk

You operate in a regulated industry and you knowingly assume all risks associated with that operation and with your use of the Service, including the risk of regulatory scrutiny, changes in law, third-party conduct, and misuse by your Personnel or Players. You acknowledge that Redema has set its prices and made the Service available in reliance on the allocations of risk and limitations of liability in these Terms, which are an essential basis of the bargain.

22. Term, suspension & termination

These Terms apply while you use the Service. You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate your access immediately, with or without notice, for non-payment, suspected fraud or misuse, breach of these Terms or the Acceptable Use Policy, risk to the Service or others, or to comply with law or a third party's requirement. On termination, your license ends and you must stop using the Service and return or allow deactivation of any supplied devices. Fees already incurred are due; pre-paid fees are non-refundable except as expressly stated. Provisions that by their nature should survive (including Sections 3, 6, 8, 11–13, 15, 18–24, and 26) survive termination.

23. Dispute resolution & binding arbitration

Please read this section carefully — it affects how disputes are resolved and waives your right to a jury trial and to participate in a class action.

23.1 Informal resolution

Before filing a claim, you agree to first contact us at hello@coamredemption.com and attempt in good faith to resolve the dispute informally for at least sixty (60) days.

23.2 Binding arbitration

Except for claims that may be brought in small-claims court and claims for injunctive relief to protect intellectual property or enforce the Acceptable Use Policy, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by a recognized arbitration body under its commercial rules, seated in Georgia, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

23.3 Class-action & jury waiver

Disputes will be conducted only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative action. You and Redema each waive any right to a jury trial.

23.4 Time limit

Any claim must be brought within one (1) year after it arises, or it is permanently barred, to the extent permitted by law.

24. Governing law & venue

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules, and, as applicable, the Federal Arbitration Act. Subject to Section 23, the exclusive venue for any permitted court action is the state and federal courts located in Georgia, and you consent to their personal jurisdiction.

25. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, may provide additional notice. Changes are effective when posted (or on the stated effective date). Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service.

26. General provisions

Entire agreement. These Terms, the Privacy Policy, the Acceptable Use Policy, and any order constitute the entire agreement and supersede all prior understandings. Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. No waiver. Our failure to enforce any provision is not a waiver. Assignment. You may not assign these Terms without our prior written consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets. No third-party beneficiaries, except that our suppliers and licensors are intended beneficiaries of the disclaimers, limitations, and indemnities. Independent contractors. The parties are independent contractors; nothing creates a partnership, agency, employment, or joint venture. Force majeure. We are not liable for any delay or failure due to causes beyond our reasonable control. Notices. We may provide notices by email or through the Service; notices to us go to the contact below. Headings are for convenience only.

27. Contact

Redema · hello@coamredemption.com